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SHIPPING & RETURNS

SHIPPING POLICY

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Shipping Rates and Delivery Estimates

  • Standard Shipping: We offer free standard shipping on all orders. Standard shipping typically takes 3-5 business days for delivery, depending on your location.

  • Expedited Shipping: Expedited shipping options are available at an additional cost. Prices for expedited shipping vary based on the weight of the package and the destination. Delivery estimates for expedited shipping are 1-3 business days after dispatch.

  • Shipping Confirmation and Order Tracking: Once your order is dispatched, we will send you a shipping confirmation email that includes a tracking number. You can use this number to track your package's progress via the USPS website.

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Shipping Process

  • Processing Time: Orders are processed within 2-3 business days. Orders placed on weekends or holidays will be processed the next business day.

  • Shipping Days: USPS ships Monday through Saturday, excluding federal holidays. Any orders placed on non-business days will be processed the following business day.

  • Address Accuracy: Please ensure your shipping address is correct when placing your order. We are not responsible for orders shipped to incorrect addresses provided by the customer. If a package is returned to us due to an incorrect address, the customer will be responsible for the additional shipping cost to resend the package.

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Delivery Issues

  • Lost or Damaged Packages: If your package is lost in transit or arrives damaged, please contact us immediately. We will work with USPS to address the issue and, if insurance is purchased, a replacement will be sent to you.

  • Delivery Delays: While we strive to ensure timely delivery of your order, delivery dates cannot be guaranteed as they are subject to factors outside our control, including weather conditions and postal service disruptions. We appreciate your patience in these circumstances.

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PO Boxes and APO/FPO Addresses

We ship to PO Boxes and APO/FPO addresses. Delivery times to APO/FPO addresses might be longer due to military handling procedures.

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Contact Information

For any questions or concerns regarding your order's shipping, please contact our customer service team. We are committed to ensuring that your shopping experience is seamless from order to delivery.

This Shipping Policy is effective as of 06/19/2024. We reserve the right to update or modify this policy at any time without prior notice.

RETURNS & EXCHANGE POLICY

We aim to ensure that you are completely satisfied with your purchase. If, for any reason, you are not satisfied with your order, we offer a 7 calendar day return and refund policy from the day you receive your product. This policy applies to all products available for purchase on our platform.

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Return Process

  • Initiate a Return: To initiate a return, please contact our customer service team within 7 calendar days of receiving your product. You will need to provide your order number, the reason for the return, and whether you prefer a refund or a replacement.

  • Product Condition: Returned items must be in their original condition, unused, and in the original packaging with all the accessories, labels, and tags intact. Products that have been used, altered, or damaged will not be accepted for return.

  • Shipping Returns: Upon approval of your return request, we will provide you with a return shipping address. Customers are responsible for the return shipping costs unless the return is due to a defective product or an error on our part.

  • Return Confirmation: Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also inform you of the approval or rejection of your refund based on the condition of the returned item.

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Refund Process

  • Approved Refunds: If your return is approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain amount of days, depending on your card issuer's policies.

  • Late or Missing Refunds: If you haven’t received a refund yet, first check your bank account again. Then, contact your credit card company; it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund, please contact us at hello@magnoliaandmeselfcare.com

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Exceptions

  • Final Sale Items: Please note that final sale items are not eligible for a return or refund. If you have any questions about whether a product is a final sale, please contact our customer service team before making your purchase.

  • Exchanges: We only replace items if they are defective or damaged. If you need to exchange a defective or damaged item for the same item, please contact our customer service team.

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Contact Us

For more information about our return and refund policy, if you have questions, or if you would like to make a complaint, please contact us by e‑mail at hello@magnoliaandmeselfcare.com

This Return and Refund Policy is effective as of 06/19/2024. We reserve the right to change or update this policy at any time.

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