STORE POLICY

Customer Care Policy

 

At Magnolia and Me, we are dedicated to providing our customers with high-quality face moisturizers, lotions, and hair care products. Our commitment goes beyond just offering great products; we strive to ensure a seamless and enjoyable shopping experience for all our customers. This Customer Care Policy outlines our approach to delivering outstanding service and support.

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Our Commitment to You

• Quality Assurance: We guarantee the quality of our products. Each item is carefully selected and tested to meet our high standards of effectiveness and safety.

• Transparency: We believe in honesty and transparency about the ingredients and benefits of our products. Full product information, including usage instructions and ingredient lists, is available on our website.

• Customer Support: Our customer support team is here to assist you with any questions, concerns, or feedback. We are available through email, phone, and social media platforms during business hours.

• Responsive Communication: We aim to respond to all customer inquiries within 48 hours. Our goal is to resolve any issues promptly and to your satisfaction.

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Ordering and Shipping

• Secure Online Shopping: Our website offers a secure shopping environment. We protect your personal information and privacy.

• Order Confirmation: Once you place an order, you will receive an email confirmation with your order details and a tracking number for your shipment.

• Shipping Policy: We offer various shipping options to meet your needs. Shipping times and costs are clearly stated at checkout.

• Delivery Satisfaction: If your order is not delivered as promised, please contact us. We will investigate and, if necessary, resend the product at no additional charge or offer a refund.

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Returns and Exchanges

• 7-Day Return Policy: If you are not completely satisfied with your purchase, you may return it within 7 days of receipt for a full refund or exchange. The product must be in its original condition and packaging.

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Feedback and Complaints

• Valuing Your Feedback: We welcome your feedback, whether positive or negative. Your input helps us improve our products and services.

• Complaint Resolution: Should you have a complaint, please reach out to our customer care team. We are committed to resolving any issues fairly and efficiently.

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Privacy and Security

• Privacy Policy: Your privacy is important to us. Our Privacy Policy details how we collect, use, and protect your personal information.

• Data Security: We use industry-standard security measures to protect your information from unauthorized access.

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Changes to Our Policy

We reserve the right to modify this Customer Care Policy at any time. Any changes will be posted on our website. Your continued use of our services after any changes indicates your acceptance of the new terms.

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Contact Us

For any inquiries or further information about our Customer Care Policy, please contact us:

• Email: hello@magnoliaandmeselfcare.com

• Social Media: www.instagram.com/magnolia.and.me.2023